Annette Hickey is PayPal’s Vice President of Global Operations for EMEA. She leads over 1000 passionate Customer Champions across Dublin, Dundalk and Berlin in one of Ireland’s Best Large Workplaces. She also leads 10 outsource partners across the globe. Her teammates deliver a human to human service and are trail blazers’ way when it comes to excellent customer service. She is a huge advocate for Diversity and Inclusion (D&I) and was very proud to help launch our LGBT network, PayPal Pride, and champion our ‘D&I Week’. She’s a big believer in reward and recognition and devised a number of reward programmes for her teams to help increase engagement and reduce attrition.