Oisin Hanrahan, CEO and Founder, Handy Technologies
As Chief Product Officer of ANGI Homeservices, the world’s largest digital home services marketplace, and CEO of Handy Technologies, Oisin Hanrahan is transforming the way that home services are delivered. In these roles, Mr. Hanrahan leads product innovation for ANGI Homeservices, whose U.S. and international brands, including HomeAdvisor, Angie’s List, Handy, and Fixd Repair, are leaders in the $400 billion home services market.
Mr. Hanrahan is an accomplished entrepreneur who founded Handy Technologies at Harvard Business School in 2012, successfully building it into a market leader in on-demand home services while securing nationwide services partnerships with the world’s top retailers, including Walmart, Crate & Barrel and Wayfair. Mr. Hanrahan joined ANGI Homeservices in October of 2018, when Handy was acquired by the company.
As a serial entrepreneur, Mr. Hanrahan previously started a political technology platform in Dublin and a real estate development business in Budapest. He also co-founded The Undergraduate Awards, a foundation that supports and celebrates outstanding undergraduate students globally. Mr. Hanrahan has advised the U.S. Department of Commerce, and taken an active stance on a number of political issues around labor and technology. He also advises and invests in startups, particularly in New York City. He studied at Trinity College Dublin, London School of Economics and Harvard Business School.
Q: How have you and your organisation adapted and embraced the new normal?
A: Handy is all about making it as easy as possible for people to take care of their homes. And now that the home has become more central than ever, consumers are investing in the experience of spending time at home, whether that’s repairing a broken dishwasher, upgrading to smart home features, or building an outdoor patio for summer.
Our priority since the start of the COVID-19 pandemic has been to figure out how we can get our customers the essential repairs and cleaning services they need and ensure that every single Handy Pro is equipped to serve our customers as safely as possible.
Since most service providers are self-employed, we’re doing our part to make sure our service professionals and customers are safe by providing masks and gloves to Pros, requiring them to complete a precautionary checklist before a job, giving 14 days of paid sick leave to Pros, and waiving cancellation fees for customers. On the customer side, we’re also educating Handy users to utilize key features like contactless payment and direct communication with their Pros to coordinate on safety and preferences when in the home. To support our community during this challenging time, for every mask Handy provides to one of our Pros, one is also donated to a healthcare worker.