Tommy Kelly, CEO and Founder, eShopWorld

Tommy Kelly is founder and CEO of eShopWorld, the global eCommerce partner chosen by the world’s best-loved brands to power their international expansion. eShopWorld is an award-winning Irish headquartered technology company employing 400 people, and has previously ranked #1 in the Deloitte Technology Fast 50 for three consecutive years – the only company to have ever achieved this feat. Prior to eShopWorld, Tommy founded Two-Way Forwarding and Logistics, which he sold to Aramex in 2006, having grown it to a $100m+ business. Subsequently, Tommy became CEO of Aramex Europe & Nth America, before founding eShopWorld in 2010.

Q: How have you and your organisation adapted and embraced the new normal?

A: Like most other businesses, eShopWorld has been working remotely since March. There have, of course, been some logistical challenges around ensuring our teams have been in a position to work productively from home, in terms of equipment, schedules and more, but for the most part I’m happy to say that we’ve been able to keep our output at a high level. During the time we’ve delivered a number of strategic projects, onboarded multiple customers and kept to the timelines we had been planning pre-pandemic. Online meetings have been plentiful, and as a collaborative workplace, that’s been a challenge – we have managed it well to date. Our HR and leadership team have maintained a regular program of outreach and updates to staff and that has helped us all stay connected and informed.

From a business perspective, it’s been a positive period for the company, given the demand we’ve seen around the world for ecommerce. We feel that this is a trend that is set to continue, so it’s actually an exciting time for us, full of opportunity. In many ways, we’ve seen an acceleration of adoption of the crossborder ecommerce channel by brands, due to our ability to keep them trading while market conditions evolve on the ground. With the team performing strongly, we’re well positioned to emerge from the crisis and deliver value for our customers in the ‘new normal’.

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